Paratransit Monthly Performance Report for August 2021

Monthly Narrative

Ridership

In-house average weekday ridership for August was 2,273, up by 28.82% from last year. Supplemental providers average weekday ridership was 241, up by 65.07%. Combined in-house and supplemental providers average weekday ridership was 2,514, up by 31.59%.

Fiscal year-to-date in-house and supplemental provider total ridership is up by 32,665 boardings, up 32.09% as compared to the same time period in fiscal year 2021.

On-Time Performance

Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 96.04% for August. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 97.45%. On-time performance for trips with a desired arrival time was 66.03% (drop-offs completed within a 45 minute window before the clients’ desired arrival time) and 93.32% for all drop-offs completed before the clients’ desired arrival time.

Comparative Trip Length Analysis

An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of August, Handi-Van operated 53,807 trips including 2,876 trips that were longer than one hour in trip time. The analysis found that 82.41% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.

Excessive Trip Times

An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 139 or 0.26% of all trips were more than 15 minutes longer than comparable fixed-route trips.

Maintenance

Average vehicle availability was 87.99% for August.



Performance Metrics

Key Performance Indicators (KPI)
August
2021		 August
2020		 August
2019		 % Change
FY 20 to 21		 2 Month
FY2022		 2 Month
FY2021		 2 Month
FY2020		 % Change
FY 20 to 21
Total Monthly Ridership 66,483 48,853 106,969 36.09% 134,441 101,776 208,400 32.09%
Average Weekday Ridership 2,514 1,911 3,938 31.59% 2,531 1,945 3,940 30.13%
Unique Riders During the Month 4,520 3,619 6,071 24.90% 4,562 3,683 6,012 23.85%
Cost per Revenue Hour $107.17 $115.42 $87.21 -7.15% $106.13 $112.44 $87.93 -5.61%
Cost per Trip $57.78 $72.67 $38.64 -20.49% $56.83 $69.47 $39.67 -18.19%
Cost per Revenue Mile $7.37 $7.94 $5.31 -7.17% $7.25 $7.75 $5.58 -6.44%
Trips per Revenue Hour 1.85 1.59 2.26 16.79% 1.87 1.62 2.22 15.38%
Farebox Recovery 2.98% 2.59% 4.35% 0.39% 3.00% 2.54% 4.24% 0.46%
Very Early Trips (>30 Minutes) 0.04% 0.08% 0.11% -0.04% 0.04% 0.07% 0.11% -0.03%
Very Early Trips & Early Trips (>10 Minutes) 1.41% 1.28% 2.01% 0.13% 1.39% 1.42% 2.00% -0.04%
On-Time and Early Trips 97.45% 99.01% 88.63% -1.56% 98.11% 98.63% 89.09% -0.52%
Early Departure or On-Time Percentage 96.04% 97.73% 86.62% -1.69% 96.72% 97.21% 87.09% -0.48%
On-Time Trips (Within 0-30 Min Window) 78.27% 78.43% 75.52% -0.16% 78.49% 78.44% 75.86% 0.05%
Very Late Trips (>30 Minutes) 0.05% 0.02% 0.83% 0.04% 0.06% 0.02% 0.79% 0.03%
Desired Arrival Time Trip OTP (Within 45 Mins) 66.03% 63.59% 63.55% 2.44% 64.92% 62.68% 64.15% 2.24%
Comparative Trip Length Analysis 82.41% 91.83% 70.64% -9.42% 84.13% 90.42% 70.94% -6.29%
Excessive Trip Length 0.26% 0.05% 1.34% 0.21% 0.22% 0.05% 1.26% 0.17%
No Show / Late Cancellation Rate 6.71% 9.13% 6.34% -2.42% 6.79% 9.17% 6.58% -2.38%
Advance Cancellation Rate 19.54% 22.30% 21.72% -2.76% 19.53% 21.93% 22.25% -2.41%
Missed Trip Rate 0.13% 0.03% 0.34% 0.10% 0.12% 0.04% 0.35% 0.09%
Complaint Rate (Complaints per 1,000 Trips) 0.98 1.04 1.67 -5.66% 1.17 1.22 1.63 -4.08%
Calls Answered Within 5 Minutes 92.47% 99.84% 45.25% -7.38% 92.84% 97.65% 49.25% -4.81%
Vehicle Availability 87.99% 91.71% 84.32% -3.72% 88.13% 91.94% 84.63% -3.81%
Contractor Revenue Hours 1,783 1,260 7,358 41.53% 3,504 2,522 14,347 38.95%
Monthly Passenger Trips — Supplemental Providers 6,328 3,644 22,583 73.66% 12,333 7,579 40,017 62.73%
Contractor Cost per Revenue Hour $100.76 $84.34 $79.94 19.47% $100.13 $84.35 $80.50 18.72%
Contractor Cost per Passenger $28.39 $29.16 $26.04 -2.63% $28.45 $28.11 $29.27 1.24%

Charts

Average Weekday Ridership. Ridership steadily increased from September 2020 through July 2021 before slightly dipping in August down to 2514. Percent of Trips On-Time. On-Time rate has been slowly decreasing from a high of around 98% in August 2020 to 96.04% in August 2021.
Cost per Revenue Hour. Over Fiscal Year 2021, cost per revenue hour has oscillated up and down from month to month, but has overall trended downwards, from about $115 per hour, down to $107.23 in August 2021. Cost per Passenger Trip. Over Fiscal Year 2021, cost per passenger trip has trended downwards from a high of about $75, continuing into Fiscal Year 2022 ending at $57.81 in August 2021.
Unique Riders During the Month. Unique Riders has slowly trended upwards over the past fiscal year from a low of around 3700 up to 4520 in August 2021. Calls Answered Within 5 Minutes. Calls answered within 5 minutes has held at over 95% for most of the past fiscal year, before dropping starting in April 2021, down to 92.47% in August 2021.
No Show/Late Cancel Rate. No shows and late cancels have dropped moderately over the past fiscal year, down from a high of just over 9% down to 6.71% in August 2021. Advance Cancellation Rate. Advanced Cancels have slowly trended downwards over the past fiscal year, and have held steady over the past few months, ending at 19.54% in August 2021.
Missed Trip Rate. Missed trip rate has slowly increased over the past fiscal year from just under 0.1% up to 0.13% in August 2021. Passenger Trips Per Revenue Hour. Over the past fiscal year, passenger trips per revenue hour has increased from 1.6 up to a high of about 1.9 before dropping slightly in August 2021 down to 1.85.
Complaint Rate Per 1000 Trips. Complaint rate has been erratic over the past 12 months, though it has remained in between 1 and 1.5 complaints per 1000 trips, ending at 0.98 in August 2021. Vehicle Availability Rate. Vehicle availability has trended slightly downward over the past fiscal year from a high of about 93%. Availability began to bounce back in May 2021 before falling again in July 2021, ending at 87.99% in Agusut 2021.
Contractor Revenue Hours. Over the past fiscal year, contractor revenue hours has reamined steady before beginning a string upwards trend starting in February 2021, ending at 1783 in August 2021. Supplemental Provider Monthly Passenger Trips. Over the past fiscal year, Supplemental provider passenger trips has trended slowly upwards, from just under 5000 up to 6328 in August 2021.
Contractor Cost Per Revenue Hour. Over the past fiscal year, contractor cost per revenue hour has remained largely stable at around $90 per hour. Fiscal year 2022 has seen an increase in cost per revenue hour, ending at $101.89 per revenue hour in August 2021. Contractor Cost per Passenger. Over the past fiscal year, contractor cost per passenger has remained stable at just under $30 per passenger, ending at $28.71 per passenger in August 2021.